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CT GROUP

Senior IT Operations Engineer

Ho Chi Minh City, Vietnam
Calendar 04/30/2026
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Salary
Salary
Negotiable
Location
Work location
Ho Chi Minh City
date
Submission deadline
04/30/2026
target
Target number
1

MAIN RESPONSIBILITIES

  • Manage and operate IT infrastructure (Server, Network, Storage, Cloud) ensuring SLA ≥ 99.9%.
  • Monitor systems 24/7, handle high severity incidents (Major Incident, RCA).
  • Design and implement High Availability (HA), Backup & Disaster Recovery (DR) solutions.
  • Administer virtualization environments with VMware or Microsoft Hyper-V.
  • Operate Cloud infrastructure (AWS/Azure/GCP) or Hybrid Cloud.
  • Manage Firewall, VPN, Load Balancer (devices from Cisco, Fortinet…).
  • Deploy and operate backup systems (e.g., Veeam).
  • Monitor logging/monitoring (Zabbix, Prometheus, ELK…).
  • Coordinate with the Dev/Platform team on release and change management.
  • Establish operational processes (SOP), ITIL standards, and manage Change/Incident/Problem.
  • Conduct Root Cause Analysis (RCA) and propose system improvements.
  • Train and mentor Junior/Middle operations teams.

JOB REQUIREMENTS

Experience

  • Minimum of 5 years of experience in IT Operations/System Engineering.
  • Previously operated production systems with a scale of ≥200 users or critical service systems.
  • Experience in handling P1/P2 incidents.
Knowledge & Skills

  • Proficient in Windows Server (AD, GPO, DNS, DHCP) and Linux Server.
  • Strong understanding of virtualization, clustering, and HA.
  • Solid networking knowledge (VLAN, Routing, Firewall, VPN).
  • Experience in designing & testing DR Plans.
  • Understanding of system security, access control, and audit logs.
  • Ability to script (PowerShell/Bash) for automating operational tasks.
  • Understanding of ITIL processes is an advantage.
Soft Skills

  • Quick incident resolution skills, able to work under high pressure.
  • Communication and inter-departmental coordination skills.
  • Continuous Improvement mindset.
  • Leadership ability and team guidance.
Preferences

  • Possession of certifications: ITIL, MCSA/MCSE, VCP, CCNP.
  • Experience in financial, e-commerce, or 24/7 systems environments.
  • Experience in building NOC or participating in on-call rotation.




BENEFITS & WELFARE

  • Bonuses for public holidays and Tet according to the regulations of the State and the Corporation;
  • Periodic and unexpected bonuses for individuals or teams;
  • Bonuses for technical improvement initiatives that enhance business efficiency;
  • Performance bonuses based on KPIs;
  • Longevity bonus: 01 SJC gold bar (Bonus for every 5 years of service, milestones at 5, 10, 15, 20,...);
  • Preferential policy for purchasing apartments with discounts and special gifts for employees;
  • Gifts for special events of employees: Birthdays, gifts for female employees on March 8 and October 20;
  • Subsidies: Marriage, bereavement, illness, maternity, lunch, parking, communication, gasoline, business trips, uniforms;
  • Organizing transportation for employees to return home for Tet;
  • Many cultural, artistic, sports, and social activities for employees;

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