Key Responsibilities

• Monitor daily activities, ensuring processes and standards are met.
• Check hygiene, raw materials, and equipment.
• Regularly evaluate product and service quality.

• Create work schedules and reasonable shifts.
• Train new employees according to position standards.
• Supervise attitude, work efficiency, and ensure compliance with regulations.

• Receive and address customer feedback.
• Intervene promptly in arising situations.
• Resolve complaints in accordance with store culture.

• Monitor revenue, control inventory and raw materials.
• Supervise stock in and out, minimize losses.
• Coordinate with accounting to ensure accurate data.

Job Requirements

1. Age: 25 – 40 years old.
2. Education: Graduated from Intermediate level or higher.
3. Major: Hospitality Management, Business Administration, or related fields.
4. Experience: At least 2 years of experience in a similar position. Preference given to candidates with experience in F&B, chain stores, restaurants, cafés, etc.
5. Computer Skills: Proficient in using computers, office software, and industry-specific applications.
6. Skills:
   • Good and clear communication.
   • Work organization.
   • Good problem-solving skills.
7. Other Required Qualities: Creative, careful, proactive, flexible, supportive, responsible, and professional demeanor. Ability to work independently, under high pressure, and adaptively solve problems.