LEADING VIETNAMESE CORPORATION RECRUITING CANDIDATES WITH PASSION AND GREAT AMBITION, WORKING IN A HIGH-END OFFICE IN THE CENTER OF HO CHI MINH CITY WITH EXCELLENT BENEFITS AND HIGHER INCOME THAN ANYWHERE ELSE.

JOB DESCRIPTION

1. Welcome and assist customers
   • Greet customers when they arrive at the building with a friendly and professional attitude.
   • Assist customers in finding information and guide them to the areas, departments, or apartments they need.
   • Address inquiries and handle customer requests promptly and efficiently.
2. Manage customer information
   • Manage and update the customer database.
   • Store and secure customer information according to the building’s regulations.
3. Handle complaints and feedback
   • Receive and handle customer complaints and feedback related to building services.
   • Coordinate with relevant departments to resolve customer issues promptly and effectively.
   • Ensure customer satisfaction with the building’s customer service.
4. Organize and support events
   • Assist in organizing and coordinating events, conferences, and meetings within the building.
   • Ensure events run smoothly and meet customer requirements.
5. Monitor and report
   • Monitor and report on customer service activities, arising issues, and resolution outcomes.
   • Propose measures to improve the quality of customer service.
6. Support other departments
   • Coordinate with other departments in the building to ensure the best customer service.
   • Assist with other administrative tasks as needed.

JOB REQUIREMENTS

1. Education:
   • College degree or higher, preferably in hotel management, tourism, or customer service-related fields.
2. Experience:
   • At least 1-2 years of experience in customer service or similar positions in a hotel or high-end building environment.
3. Skills:
   • Good communication skills, with the ability to handle situations flexibly.
   • Effective organizational and time management skills.
   • Proficient in using computers and basic office software.
4. Foreign language:
   • Proficient in English (listening, speaking, reading, writing). Knowledge of additional languages is an advantage.
5. Necessary qualities:
   • Good appearance, professional demeanor.
   • Friendly, welcoming, with a high customer service spirit.
   • Honest, responsible, and able to work under pressure.